Shipping policy

Order Processing

All orders will be processed within 1–3 business days after payment confirmation. Orders placed on weekends or public holidays will be handled on the next working day. We will send you a confirmation email once your package is dispatched, including your tracking number and tracking link.

Delivery Time

International delivery normally takes 7–20 business days, depending on your destination country, local logistics arrangement and customs clearance speed. Please note that delivery delays may occasionally happen due to customs inspection, bad weather or carrier issues, which are beyond our control.

Customs & Duties

Buyers are responsible for any import taxes, customs duties or handling fees charged by your local customs authority. We cannot predict or cover these extra charges. We will declare the package following relevant international shipping rules.

Package Issues

Please check your parcel immediately upon receipt. If your package arrives damaged, lost or items are missing, kindly contact us with photos of the outer packaging and products within 48 hours after delivery. We will review your case and offer proper solutions.

Tracking

You can track your shipment status via the provided tracking link. Tracking information may take 2–5 days to update after the package leaves our warehouse. If the tracking status stops updating for a long time, feel free to reach out to our support team for assistance.